Sangeeta Shah Bhardwaj

Professor
Chairperson-Centre on Artificial Intelligence and its application in Business & Co-Chairperson (New Initiatives)

+91-124-4560308
[email protected]

Profile


Prof  Sangeeta is Professor in Information Management Area in MDI Gurgaon. She is former Acting Director Management Development Institute Gurgaon. She has held positions as Dean Graduate Programs, Dean Executive Graduate Programs, Dean Administration, Accreditation  and Compliance. She is M.SC (Maths), M.M.S. (Master of Management Studies), M.E.(Systems and Information) and Ph.D. from BITS, Pilani. She has more than 3 decades of experience in teaching, research and administration.  She has 6 years of corporate experience. 

She believes in execution excellence and her fundamental leadership mantra  is  that an idea is only as  good as its execution. With this approach she has successfully completed many projects in MDI Gurgaon including implementation of Oracle PeopleSoft ERP. As Dean Graduate programs and Dean Accreditation, Quality Compliance (former), she has  worked for AACSB , AMBA, and EQUIS Accreditation. She has also worked for NBA Accreditation and getting Ph. D. Equivalence for FPM program from AIU. She has been working  towards making MDI a sustainable campus and the quest continues.

With a rich academic background spanning mathematics, management studies, and engineering, she possesses a unique blend of technical prowess and strategic insight. Prof. Sangeeta has the ability  to simply the concepts of  transformative power of  digital technologies including AI, ML, and data analytics and its applications in business. She also teaches Agile Project Management and Business Development in IT Industry.

She has done consultancy for organization where she has helped them with  IT Roadmap and Detail Project Feasibility Report of implementing ERP and implementing IT transformation Project. She has also worked extensively with BPO companies where she identified the training needs of middle level BPO managers, developed and delivered training  programs for large BPO companies. 

She has researched extensively in the area of IT Outsourcing / BPO, emerging technologies and knowledge management. Her case study titled "Could Work-From-Home Policies Impact Employee Morale?" was published in the April 2015 issue of Harvard Business Review, predating the widespread adoption of remote work practices. She has more than 50 research publications  in international and national (EJIS¸ BPMJ¸ Vikalpa etc.) journals. 

 

She teaches courses in AI Intelligence and Machine Learning with the objective to prepare students to provide AI leadership in organizations.

She also teaches Business Development in IT and Agile Project Management to prepare the students to take up challenging consulting assignments in IT organization for the client

Another area of her  teaching interest is Digital HR where students are taught about the technologies in HR function and how the technology is changing the face of HR function from ERP driven HRIS to data driven and AI driven Digital HR.

She has researched extensively in the area of IT Outsourcing / BPO, emerging technologies and knowledge management. Selected Research publications are given below

  • Lal, Prerna and Sangeeta Shah Bharadwaj (2020). "Understanding the Drivers of Cloud-Based Service Adoption and Their Impact on the Organizational Performance: An Indian Perspective." JGIM 28.1, 56-85.
  • Simona Sternad Zabukovšek, Sangeeta Shah Bharadwaj , Samo Bobek  and Tjaša Štrukelj (2019), Technology acceptance model-based research on differences of enterprise resources planning systems use in India and the European Union , Engineering Economics, Vol 30, No 3,326-338
  • Raman, Aparna, Bharadwaj, Sangeeta Shah, Mukherjee Jaydeep (2018), Developing SOA Enabled Service Agility Capabilities : Case Studies in Services Industry , International Journal of Business Information) System, Vol 27, No.1.
  • Raman, Aparna, Bharadwaj, Sangeeta Shah (2017), Dynamic service capabilities enabling agile services : Scale development and initial validation in Indian services industry, Journal of Enterprise Information Management  30:1 , 166-187.
  • Sangeeta Shah Bharadwaj, Sumedha Chauhan and Aparna Raman (2015), “Impact of Knowledge Management Capabilities on Knowledge Management Effectiveness in Indian Organizations”,Vikapla 40(4), 1-14.
  • Sangeeta Shah Bharadwaj (2015), “Can a Work-from-Home Policy Hurt Morale?”, Harvard Business Review, April 2015.
  • Sangeeta S Bharadwaj, K B C Saxena, Halemane Murthy (2010), Building Successful relationship in business process outsourcing : An Exploratory Study, European Journal of Information Systems, 19, 168-180.
  • Sangeeta Shah Bharadwaj and K B C Saxena and (2009), Building winning relationship in Business Process Outsourcing services, Industrial Management and Data Systems, 109(7),993-1011.

She has done consultancy for organization where she has help them prepare IT Roadmap and Detail Project Feasibility Report of implementing ERP and implementing IT transformation Project.

She has also worked extensively with BPO companies where she identified the training needs of middle level BPO managers, developed and delivered training  programs for large BPO companies.